Question 1

I’m worried I won’t connect with a Counsellor and it will be a waste of time and money.

Accepted Answer

This is something we hear a lot and the reason we introduced our FREE 15-minute Mental Health Wellness Call, which is essentially a “speed date” over the phone, where you get to connect with a member of our team and test the waters to see if you are a good match.⁠⁠This call is all about finding a connection that makes you feel understood and supported all while exploring support options that can take you from where you are now to where you want to be. Find out more and book your call here.⁠

Question 2

Are all your therapists qualified?

Accepted Answer

Yes, all counsellors here are qualified to practice in Western Australia and meet the necessary standards. We believe it's important to stay current with new developments, so we regularly engage in additional personal and professional development.

Question 3

How many sessions will I need?

Accepted Answer

Everyone’s situation is unique, several factors are at play including the issues you bring to counselling and how quickly you can build rapport with your counsellor.We’ve found that in general, individuals and couples see maximum benefits when they commit to a series of 6 to 8 counselling sessions with one of our experienced and qualified practitioners. This is because scheduling in regular therapy over a set period of time ensures consistency and continuity which promotes better, more timely outcomes. It is for this reason our practice has created a suite of packages to accommodate what our clients most need support with.PACKAGES AVAILABLE General Counselling (6 or 8 sessions)Intimacy/Couples Counselling (8 sessions)Finding Clarity (6 sessions)Have it All - Creating work and life balance (6 sessions)Rapid Transformation Therapy (21 or 30 day packages)Accountability (8 sessions)Build Your Own Package (6 or 8 sessions)Session packages attract a 5% discount and can be purchased using AfterPay* (our chosen buy now, pay later service).Book a FREE 15 minute Mental Health Wellness Call or email us so we can provide you with some guidance on what treatment plan may be most suitable for you.*additional charges may apply.

Question 4

Are the sessions confidential?

Accepted Answer

Yes, your privacy is crucial to us. All Counsellors are ethically bound and committed to maintaining confidentiality during sessions, enhancing the trust in our therapeutic relationship. Your information won't be shared without your signed consent. However, confidentiality may be breached if there's a risk of harm to yourself or others, suspected child abuse or neglect, or involvement in a criminal act. In such cases, we are ethically obligated to seek advice and report to the necessary authorities.

Question 5

Can I claim the cost of my session?

Accepted Answer

While Professional Counsellors are not covered by the Medicare rebate system, if you have private health cover with Medibank Private or AHM, you might qualify for rebates on counselling services. Contact your private health insurance provider to check your eligibility. Alternatively, we provide AfterPay, a buy now, pay later option, for packaged sessions. Feel free to reach out to us to learn more about this option.

Question 6

How long is a session and what will it cost?

Accepted Answer

Individual sessions run for 60 minutes, and couple sessions run for 90 minutes.For the best results, we recommend committing to a series of counselling sessions with our experienced practitioners. This provides consistency and continuity, leading to better and more timely outcomes. Opting for session packages not only promotes these benefits but also comes with a 5% discount. You can conveniently purchase them using AfterPay*, our chosen buy now, pay later service.AVAILABLE PACKAGES:General Counselling (6 or 8 sessions)Intimacy/Couples Counselling (8 sessions)Finding Clarity (6 sessions)Have it All - Creating work and life balance (6 sessions)Rapid Transformation Therapy (30 day packages)Accountability (8 sessions)Build Your Own Package (6 or 8 sessions)If you prefer ad hoc sessions:Individual sessions are billed at an hourly rate of $230.00 (inclusive of GST).Couple sessions are charged at $350 for 90 minutes (inclusive of GST).Please contact us for all session and package inquiries.*additional charges may apply.

Question 7

What if I need to cancel my appointment?

Accepted Answer

To cancel an appointment without incurring a charge, we ask for a 24-hour notice. Failing to provide this notice will result in a 50% charge* of the scheduled fee. This time frame enables us to offer your session to another client who might be in need of an appointment.Additionally, you have the option to switch your session from in-person to online at any time.*Consideration is given on a case-by-case basis, taking into account individual circumstances.

Question 8

I’m sick but I don’t want to cancel my appointment.

Accepted Answer

This is not a problem, you have the option to switch your session from in-person to online at any time at no extra charge.Contact us to arrange this ASAP.

Question 9

Does counselling work?

Accepted Answer

Yes! Counseling can really make a positive impact on your life. Our Team is skilled at tailoring our approach to fit your needs and the results you're aiming for. However, how well it works predominantly depends on your commitment to the process. So, consistently engaging during sessions, doing your homework, trying out strategies, and reflecting on your experience are the main factors that determine how effective your counseling journey will be.

Question 10

Are telephone/Zoom counselling options available?

Accepted Answer

Yes. We offer telephone and online sessions (via Zoom). Fees are charged at the same rate as in-person sessions. Credit Card payments or EFT transfers will be required prior to your session.

Question 11

How do I book a package or session?

Accepted Answer

The easiest way to get started is to contact us via email. From there, we can get the ball rolling, talk through what you’re needing, and organise a time that works for you. If you prefer, you’re also welcome to call us — whatever feels most comfortable.When you reach out, we’ll spend some time:chatting about what you’re experiencingrecommending counselling options that fit your needsanswering any questions you may haveIf you’d like to get to know us a little first, we also offer a FREE 15‑minute Mental Health Wellness Call — essentially a quick “speed date” over the phone where you can connect with a member of our team and get a feel for whether we’re the right fit for you.This call is all about finding a connection that feels supportive and understanding, while exploring the types of help that can take you from where you are now to where you want to be.Book your call here.

Question 12

Halaxy – Online Booking System

Accepted Answer

HeadQuarters Counselling Services offers existing clients a quick and easy way to book appointments directly with one of our team. We use Halaxy - a global clinical software platform trusted by over 40 types of health practitioners, including counsellors and psychologists.

When you click any ‘Book Now’ link, you’ll be redirected to our secure Halaxy profile to make your booking online. Halaxy uses 256-bit, bank-grade security and encryption—the same level used by major banks—to protect your records, notes, and payment details.

All information is encrypted and stored in a secure Australian data centre with multiple backups in place. Your data is hosted on servers with state-of-the-art security, right here in Australia.
If you’d like to learn more about Halaxy’s privacy and security standards, click here.

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FAQs

Frequently Asked Questions